FREQUENTLY ASKED QUESTIONS
RETURNS?
ALL SALES ARE FINAL! THIS IS DUE TO HYGIENE AND SAFETY REASONS; WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES ONCE THE PRODUCT HAS LEFT OUR CARE. THANK YOU FOR YOUR UNDERSTANDING.
CAN I CANCEL MY ORDER?
OUR ORDERS MOVE FAST! ONCE YOUR ORDER HAS SHIPPED, WE ARE UNABLE TO CANCEL IT. IF YOU MADE A MISTAKE, PLEASE REACH OUT TO US IMMEDIATELY, AND WE’LL DO OUR BEST TO CATCH IT AND RECTIFY THE ISSUE(S) BEFORE IT GETS SENT OUT.
DAMAGED ORDER?
DAMAGED ITEM? PLEASE CONTACT US WITHIN 48 HOURS OF DELIVERY PLEASE SEND OR HAVE A PHOTO OF THE DAMAGED PRODUCT READY TO SEND, AND WE'LL GET IT SORTED OUT AS QUICKLY AS POSSIBLE.
HAVE A PROBLEM WITH YOUR ORDER?
IF THERE IS ANY PROBLEM WITH YOUR ORDER, PLEASE REACH OUT AND LET US KNOW. AT MOONLITE, EXCELLENT CUSTOMER SERVICE IS OUR TOP PRIORITY, AND WE WILL DO OUR ABSOLUTE BEST TO RECTIFY THE ISSUE(S) AS SOON AS POSSIBLE!
WHY CHOOSE MOONLITE BODY CREAM?
EVERY BODY CREAM IS HANDCRAFTED, POURED, WEIGHED, AND LABELED IN SMALL BATCHES TO ENSURE THE HIGHEST QUALITY PRODUCT. OUR UNIQUE, ALL-NATURAL FORMULA COMBINES NOURISHING SHEA BUTTER, ESSENTIAL VITAMINS, AND RICH GOAT'S MILK TO DELIVER INCREDIBLE SKIN BENEFITS (CHECK OUT 'THE BENEFITS' FOR A FULL LIST).
MOONLITE'S BODY CREAM WAS DESIGNED WITH SENSITIVE SKIN AND ALLERGIES IN MIND, THIS CREAM IS PERFECT FOR A VARIETY OF SKIN TYPES AND CONDITIONS. YOUR SKIN IS SURE TO THANK YOU!
IT ALSO MAKES THE PERFECT GIFT FOR ANY OCCASION, WHETHER IT'S A BIRTHDAY, ANNIVERSARY, SPECIAL EVENT, OR SIMPLY A WELL-DESERVED TREAT FOR YOURSELF!
WHY IS THE TEXTURE DIFFERENT?
BECAUSE WE USE ALL-NATURAL INGREDIENTS, THE TEXTURE OF OUR BODY CREAM CAN VARY SLIGHTLY FROM BATCH TO BATCH. HERE IS WHY:
THE GOAT’S DIET: CHANGES IN DIET AND EVEN THE SEASON CAN INFLUENCE THE NATURAL MILK, AFFECTING THE FINAL TEXTURE.
RAW SHEA BUTTER: UNREFINED, NATURAL INGREDIENTS NATURALLY HAVE SLIGHT VARIATIONS DURING PROCESSING.
*REST ASSURED, IT IS ALWAYS THE EXACT SAME FORMULA YOU LOVE! EACH BATCH IS CRAFTED WITH THE SAME HIGH-QUALITY INGREDIENTS TO NOURISH YOUR SKIN.*